To be eligible for a return, your item must be in the same condition you received and in its original packaging. You’ll also need the receipt or proof of purchase.

Call (800) 970-3294 or email help@MROnextday.com to begin the return process. A return authorization number (RMA) will be provided and must be requested before the item can be picked up for return. MRONextDay cannot accept returns without prior authorization and an RMA number. Once you've received an RMA number, a customer service agent will reach out with the address to ship your product(s) back to and instructions on how to package your return correctly.

To receive a refund, please make sure of the following:

• All merchandise is in the same condition that you received it, unused and in its original packaging
• Product(s) must not have been installed, damaged, or used.
• All freight-bound product (s) must be returned via freight carriers. Please contact our customer service department for additional instructions.

Damages and issues
It is crucial to inspect your delivery thoroughly before accepting and signing. HVAC equipment is delicate and has many parts sensitive to rough handling. Check for internal and external damage and notify us within 48 hours by calling (800) 970-3294. Photo evidence of damage is required.

MRONextDay cannot be held responsible for claims after the 48-hour timeframe. After 48 hours, the recipient must submit a direct claim to the shipping carrier for all damage claims.

CONCEALED DAMAGE
On occasion, the outer packaging may look damaged, but the product inside the box is intact and untouched. Please note "Possible Freight Damage" clearly explains the damage found on the receipt while the driver is present if you suspect concealed damage. If you discover that the product is damaged later, the remedy of a freight claim is less of a hassle.

OBVIOUS DAMAGE
Do not sign for damaged products. If your product arrives with visible freight damage or the carton is damaged (i.e., box corners crushed, tears, rips, slices, marks, etc.), please (a) take pictures of the damage, (b) REFUSE DELIVERY and (c) contact us immediately. Once we are notified, we can process the appropriate claims on your behalf and coordinate an exchange for you.

To report any shipment damage, please email your name, phone number, and order number to help@MROnextday.com. You must submit photographs of the damage and its packaging. The original packaging must facilitate a return unless it was damaged in transit and is unusable.

MRONextDay is not responsible for lost or damaged packages during transit. Please contact us to file a lost shipment freight claim with the respective shipper.

Exceptions / non-returnable items

Items that are opened, in a used condition, have been installed, or beyond 30 days of delivery may not be returned.

Scratch and Dent products are sold as-is and do not qualify for a refund, return or exchange. However, the manufacturer's warranty may still apply to these items. Contact information for the manufacturer is included in the product literature.

Please get in touch if you have questions or concerns about your item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. You’ll be automatically refunded on your original payment method within 10 business days if approved. Please remember that your bank or credit card company can process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at help@MROnextday.com.

All returned merchandise is subject to a 20% restocking fee or the original cost of shipping, whichever is less. These fees will be deducted from your refund. The customer is responsible for the cost of the returned shipping. We have the right to refuse refunds that do not comply with our Returns Policy.